Privacy Policy
Silver Leaf Solutions is concerned about privacy issues and wants you to be familiar with how we collect, use
and disclose information. This Privacy Policy describes our practices in connection with information that we
collect through activities that link to this Privacy Policy including websites and through your interactive
business with Silver Leaf Solutions.
By providing information to us, you agree to the terms and conditions of this Privacy Policy. You can find out
details of all of Silver Leaf Solutions' affiliates by visiting our website here. When we refer to 'we' or
'Silver Leaf Solutions' in this policy we are referring to Silver Leaf Solutions Enterprises, Inc. and its
affiliates.
Information We May Collect
Categories of data subjects from whom we may collect data:
- Employees and former employees including volunteers, agents, individual contractors, temporary or casual
workers;
- Applicants who have applied for employment;
- Relatives, guardians or associates of employees, former employees or applicants;
- Contractors, agents, consultants and suppliers both past and present and their individual employees or
representative;
- Customers and former customers and their employees or representatives, which may include clients of our
customers and former customers;
- Individuals and representatives of organizations who have registered with Silver Leaf Solutions to obtain
information on products and/or services offered; and
- Individuals and representatives of organizations who have visited the website.
Information may include:
- Browser and device information;
- Server log file information;
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Information collected through cookies and other technologies;
demographic information and other information provided by you;
financial details;
- Complaints or grievances;
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Contact details, being corporate contact details where appropriate, including email, postal address,
telephone and facsimile numbers;
purchasing habits and customers;
- Customer preferences;
In addition, with respect to employees, former employees and applicants the additional categories of data may
include:
- Personal details
- Family, lifestyle and social circumstances
- Employment details
- Financial details
- Complaints or grievances
- Email and postal addresses
- Telephone and facsimile numbers
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Limited sensitive data such as racial or ethnic origin, physical or mental health or condition,
religious observance, issues notified under whistleblower policies, criminal records and
disciplinary records, collected in the ordinary course of the employment relationship.
How We May Collect the Information
We may collect information in a variety of ways, including:
- From you directly.
- Through this site: Silver Leaf Solutions may collect information through the website when you visit.
- Through business interaction: We may collect information through your or your employer's business
interaction with our employees or offices.
- From other sources: We may receive information from other sources, such as public databases; joint
marketing partners; social media platforms; or other third parties.
How We May Use Information
- Data storage and administration;
- Data security;
- Customer and user administration, including the processing of orders, enquiries and client reporting;
- Employee administration;
- Advertising, marketing and public relations activities;
- Maintenance of accounts and records;
- Analysis of trends and statistical data;
- Crime prevention and prosecution of offenders; and
- Maintenance and development of our website including tailoring for specific visitors.
Silver Leaf Solutions will always request your consent to send you marketing communications - as per the
Information Disclosure section below you may opt-out of this whenever you wish.
Our legal basis for collecting and using the personal data described above and in this Privacy Policy will
depend on the personal data concerned and the specific context in which we collect it.
However, we will normally collect personal data from you only (i) where we have your consent to do so, (ii)
where we need the personal data to perform a contract with you, or (iii) where the processing is in our
legitimate interests and not overridden by your rights.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with
you, we will make this clear at the relevant time and advise you whether the provision of your personal
information is mandatory or not (as well as of the possible consequences if you do not provide your personal
data).
We will process your information for the purposes of operating our website and communicating with you as
necessary to provide our services to you and in our legitimate commercial interests, for instance, when
responding to your queries, undertaking marketing activities, improving our website and services or for the
purposes of detecting or preventing illegal activities.
If you have questions about or need further information concerning the legal basis on which we collect and use
your personal information, please contact us using the contact details provided under the "Your data
protection rights" heading below.
Cookies
Silver Leaf Solutions, its service providers or other third parties may set cookies for your web browser
when you visit our website, use our products or visit a website where Silver Leaf Solutions provides ads,
content or analytics.
Surveys
The information you provide for surveys will be used to support your relationship with Silver Leaf
Solutions. Silver Leaf Solutions may use online surveys to ask visitors/customers for contact information
(like their email address). We use contact data from our surveys to send the survey taker information about
our company and promotional material on behalf of our partners. We may combine survey information with other
data we hold about you.
Contests/Giveaways
The information you provide during contests and giveaways will be used to support your customer relationship
with Silver Leaf Solutions. Silver Leaf Solutions may ask for contact information (like your email address).
We use contact data from these events to send users information about our company and promotional material
from some of our partners. The contact information is also used to contact the visitor when necessary. We
may combine this information with other data we hold about you.
Careers
If you use the website to apply to work with us, the information you provide will be used to evaluate your
candidacy for job opportunities with Silver Leaf Solutions and to monitor recruitment statistics. We provide
electronic applications on our site in which we ask job candidates for contact information (like their email
address) and information regarding work history and education. We use third parties to help us do that. We
use contact data from our applications to contact those individuals whose backgrounds most closely meet our
requirements to schedule a personal interview.
As a global business, we may transfer your details outside of your home country and to other Silver Leaf
Solutions affiliated entities. Personal information about unsuccessful candidates will be held after the
recruitment exercise has been completed and may be reconsidered should an appropriate position become
available. Silver Leaf Solutions will follow the applicable law as to destruction and deletion of such
personal information.
We may retain de-personalized statistical information about applicants to help inform our recruitment
activities, but individuals should not be identifiable from that data. Once a person has taken up employment
with us, we will compile a file relating to their employment. At that stage, we will give more details about
how we hold employee data.
Information Disclosure
Silver Leaf Solutions will not give or sell any information regarding you or your order and the products you
purchase to any outside organization for its use in marketing or solicitation without your consent, save for
the limited circumstances outlined in this policy. Your information may be shared with group companies,
agents, contractors or vendors of Silver Leaf Solutions who provide data processing services to us or who
otherwise process personal data for the purpose of performing services for you or Silver Leaf Solutions or
for the purpose notified to you when we collected your personal data.
Silver Leaf Solutions may release personal data (including personally identifiable information) when
required to by law if we have a good-faith belief that such action is necessary to comply with a current
judicial proceeding, in response to a lawful request by public authorities, a court order or legal process
served on Silver Leaf Solutions.
Silver Leaf Solutions may also share your personal data with a potential or actual buyer (and its agents and
advisers) in connection with any proposed or actual purchase, merger or acquisition of any part of our
business, provided that we inform the buyer it must use your personal data only for the purposes disclosed
in this Privacy Policy, as well as any other person with your consent to the disclosure.
We may also disclose your information if we sell or buy any business or assets, in which case we may
disclose your personal data to the prospective seller or buyer of the business or assets. If Silver Leaf
Solutions or substantially all of its assets are acquired by a third party, personal data held may be one of
the transferred assets. Any third party who acquires assets from us may acquire all or part of our business.
They may not be in the same line of business as we are. Similarly, your personal information may be passed
on to a successor in interest in the event of a reconstruction, liquidation or administration.
Security
While Silver Leaf Solutions uses all reasonable efforts to safeguard your personal data, no security program
is impenetrable, and criminals have been adept at circumventing widely adopted security safeguards.
Accordingly, you acknowledge that the use of the internet is not entirely secure and that you provide
personal information to Silver Leaf Solutions at your own risk. Silver Leaf Solutions cannot therefore
guarantee the security or integrity of any personal data that are transferred from you or via the internet.
Any user or third-party accessing Silver Leaf Solutions' website or services is responsible for its own use
of the website and the services. Silver Leaf Solutions is not responsible for any third party's actions or
its security controls with respect to information that third parties may collect or process via the website,
services or otherwise.
Silver Leaf Solutions uses what we consider to be reasonable and appropriate organizational, technical and
administrative measures to protect information under our control. This site has security measures in place
to protect the loss, misuse and alteration of the information under our control. All account information you
use or supply on Silver Leaf Solutions' website when ordering or tracking products is held on a system which
is designed to be secure. We use reputable advanced encryption technology which the aim to protect you from
unauthorized use of information supplied on our website. In addition, we may use your IP address to help
diagnose problems with our server, and to administer our website. Your IP address is used to help identify
you and your shopping cart and to gather broad demographic information.
Social Media Features
This website includes social media features, including Facebook "Like" button and Twitter "Follow" button.
These features may collect your IP address, which page you are visiting on this website, and may set a
cookie to enable the feature to function properly. Social media features are either hosted by a third party
or hosted directly on this website. Your interactions with these features are governed by the privacy policy
of the company providing it.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of
our site or our online ordering facility, you are responsible for keeping this password confidential. We ask
you not to share a password with anyone. Please make sure this password is unique and that you do not use
this password for any other purpose. If you use another account (such as a social media account) to log on
to a secure part of the Silver Leaf Solutions website, then please make sure that you keep that password
secure as well. If you think that any of your passwords have been compromised, please notify us so that we
can look after the security of your details on our website.
Links to Third-Party Websites and Services
This website may contain links to third-party sites. If you click on those links this will take you outside
Silver Leaf Solutions' service. We cannot control and are not responsible for the privacy practices of those
third-party sites. We encourage users to be aware when they leave this website, and to read the privacy
statements of each website they visit. This Privacy Policy applies only to this Website.
Retention of Personal Data
We retain personal data we collect from you where we have an ongoing legitimate business need to do so (for
example, to provide you with a service you have requested or to comply with applicable legal, tax or
accounting requirements).
When we have no ongoing legitimate business need to process your personal data, we will either delete or
anonymise it or, if this is not possible (for example, because your personal information has been stored in
backup archives), then we will securely store your personal data and isolate it from any further processing
until deletion is possible.
Choice/Opt-Out/Rights
You have the following data protection rights:
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you have the right to opt-out of receiving marketing communications from us. You can exercise this right
by clicking on "unsubscribe" by clicking on the "unsubscribe" or "opt-out" link in the marketing e-mails
we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then
please contact us using the contact details provided below. You may also modify your preferences in
respect of such communications here.
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you may also have the following rights (although all of these rights are subject to some conditions and
exceptions):
- to access, correct, and request deletion of your personal
data;
- to object to processing of your personal data, ask us to
restrict said processing, and/or request portability of your personal data;
- to erasure of your personal data.
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if we have collected and process your personal data with your consent, then you can withdraw your consent
at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior
to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful
processing grounds other than consent;
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you have the right to complain to a data protection authority about our collection and use of your
personal data. For more information, please contact your local data protection authority.
You must be able to provide your name and email address or other information sufficient to allow us to
identify you. We respond to all requests we receive from individuals wishing to exercise their data
protection rights in accordance with applicable data protection laws.
If you would like to exercise your rights please get in touch with the relevant Silver Leaf Solutions
affiliate. The contact details of each Silver Leaf Solutions affiliate are detailed on our website at here.
Email should be sent to info@silverleafsolutions.com
Privacy Shield and Data Transfer
Silver Leaf Solutions is a global business. As a result, the data that we may collect from you may be
transferred to, and stored at, any of our locations which may be inside or outside India. Data may also
be processed by people around the world who work for us or for one of our suppliers/vendors. These
people may be engaged in, among other things, the fulfilment of your information requests, meeting
your orders and the provision of support services. By submitting your personal data, you agree to this
transfer, storing or processing.
Silver Leaf Solutions has put in place a number of measures designed to protect data which is
transferred from India to the US - EU or any other location, including appropriate security measures
to safeguard your personal data. Silver Leaf Solutions maintains a network of specific agreements to
require contracting parties to observe data protection legislation. We are also committed to
supervising third parties where we have transferred data to them after data transfer to us and we
accept our liability in cases of onward transfer of data to third parties.
Updates to this Privacy Policy
We may change this Privacy Policy as our business continues to evolve. When we update our Privacy
Policy, we will take appropriate measures to inform you in case of significant modifications, consistent
with the significance of the changes we make. Please take a look at the "Last Updated" legend at the
bottom of this page to see when this Privacy Policy was last revised.
